Cross Country Automotive Services Recognized For Information Technology Excellence With Enhanced Service Delivery Tools

Provider of Vehicle/Driver Services Earns CIO Magazine’s 100 Award for Second Consecutive Year
 
MEDFORD, MASS., June 2, 2009 – Cross Country Automotive Services (Cross Country) announced today that its proprietary supplier management portal and electronic dispatching process has earned the company recognition from CIO magazine as a CIO 100 Award Winner for the second consecutive year. The 22nd annual award program recognizes the 100 organizations around the world that have utilized information technology (IT) in innovative ways to generate value for their business or a client’s business.

Cross County (www.crosscountry-auto.com) one of the largest providers of driver and vehicle assistance services in North America, serving approximately 76 million customers through relationships with more than 100 corporate clients, including leading automakers, auto insurance carriers and financial service organizations.

To deliver one of its core business services – providing assistance quickly to motorists facing roadside emergencies or vehicle breakdowns – Cross Country relies upon the maintenance of a national network of more than 30,000 independent service providers with diverse business systems and operating practices. To build affinity as well as to accelerate and optimize service delivery among this patchwork of providers, Cross Country developed the Argosi.net online portal and eDispatchTM electronic dispatching tool. Argosi.net is the first product in the industry to arm roadside assistance providers with real-time business metrics, including insight into missed revenue opportunities. The eDispatch program provides a more streamlined process for matching service requests with best performing service providers, thereby reducing reliance on verbal communications and its associated risk for manual, note-taking errors.  

Deployment of Argosi.net and eDispatch has resulted in a more efficient service delivery network that translated into a faster and more enhanced experience for motorists involved in emergencies that often place them under duress or in unsafe circumstances. Evidence of enhanced service is reflected in an 80-point increase in Cross Country’s customer satisfaction index in 2008.

Last year, Cross Country was recognized in the CIO 100 for its OneRoad customer relationship management platform, which leverages several leading-edge technologies including interactive voice recognition response and GIS mapping.
"We are very proud to once again receive prestigious recognition for another facet of our IT development," said Mark Carbrey, Cross Country’s chief information officer. "This honor reflects our employees’ commitment and passion for continuous improvement in the use of technology to provide solutions for clients and delivering greater satisfaction for their customers."