Building Lasting Relationships, Creating Lifetime Value®
For over 38 years, world-class service delivered at every level.
Cross Country Automotive Services, headquartered in Medford, Massachusetts, is a leading provider of integrated vehicle and driver programs in North America. Today we are the only partner providing world-class, award-winning customer services for more than 100 leading corporations that support over 75 million of their loyal customers.
The longevity of our client relationships and 38+ years of experience validates how we consistently optimize Customer Relationship Management (CRM) practices using the right combination of experienced people, seamless processes, and information rich technologies.
INTELLIGENT SOLUTIONS FROM CROSS COUNTRYTM provides our clients with a wide range of CRM offerings that enable us to be an industry leader in connected vehicle solutions, vehicle management services, roadside assistance, VIMS®, motor clubs, technology services, marketing services, and more.
Recent acknowledgements of our awards include:
- 2010, 2009, 2008 CRM Excellence Award from Customer Interaction Solutions® magazine
- 2009, 2008 CIO 100 Award from CIO.com
- 2009, 2008 Rankings Top 50 Teleservices Agencies from Customer Interaction Solutions® magazine
- 2008 MVP Quality Award from Customer Interaction Solutions® magazine
- 2008 Gold, "Best Recruitment Campaign" from Contact Center World
- 2008 Silver, "Best Contact Center" from Contact Center World
- 2008 Silver, "Best Technology Innovation - Internal Solutions" from Contact Center World
Cross Country Automotive Services was founded in 1972, and is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.
As used in this website, “Cross Country” refers to one or more of the following affiliated companies:
Cross Country Automotive Services, Inc., Cross Country Motor Club, Inc., Cross Country Motor Club of California, Inc., and Cross Country Services Corp.