THIS PROGRAM IS OFFERED ON A COMPLIMENTARY BASIS. RESALE, TRANSFER OR SUBSTITUTION OF THESE BENEFITS IS STRICTLY PROHIBITED.
THIS IS NOT AN INSURANCE CONTRACT. THIS IS NOT A SERVICE CONTRACT AND DOES NOT COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAWS. THIS IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT.
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Please direct all communications, inquiries and claims to the Massachusetts office.
This Plan is a program of, and all services are provided by and/or through, Cross Country Motor Club, Inc., except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc.
Dear Member:
Welcome to Assist24®. You are receiving this membership in the auto travel program as a complimentary feature from your credit card company. This program is offered to you by Cross Country Motor Club, one of the largest providers of emergency roadside programs in North America. As a member, you receive emergency roadside and towing coverage for your passenger vehicles for your travel needs when you are more than 50 miles away from your home.
Thank you for joining us.
Sincerely,
D.M. Campo
Manager, Member Services
Round-the-Clock Assistance
Simply call the toll-free number listed on your membership card - 24 hours per day, 365 days per year. (For the hearing impaired: TDD 1-800-747-2128.)
Our Roadside Assistance Dispatch Network is made up of over 25,000 tow and road service professionals in all 50 states and Canada.
What is covered?
Coverage is provided for road service disablements that occur more than 50 miles away from your primary residence. You are covered for flat tires, dead batteries, running out of gas, or lockouts through Cross Country Motor Club, up to a maximum of $50 per event, for up to four service events per membership year. Service will be provided for one disablement for the same cause during any consecutive 7-day period. Coverage includes:
- Battery Boost - If your vehicle won't start due to a dead or weak battery.
- Flat Tire Service - If you have a flat tire, we'll install your inflated spare.
- Fuel Delivery - If you run out of gas, an emergency supply will be delivered to you. The cost of fuel is covered up to 2 gallons.
- 24 Hour Towing Assistance - In the event of a vehicle breakdown that requires a tow, a call to the tollfree assistance line will put you in contact with a customer service representative who can contact one of more than 25,000 24-hour preferred service providers across the U.S. and arrange to transport the vehicle to the nearest repair facility or location of the motorist's choice. Services will be covered up to $50 per incident.
- 24 Hour Lockout Assistance - Should you accidentally lock yourself out of your car, a qualified locksmith will be dispatched to remedy the situation. Proper identification is required at the time of service. Members are covered for locksmith services up to $50 per incident. (Replacement key costs are the responsibility of the member.)
What information will be required?
When calling for service, please be prepared to provide the customer service representative with the following information:
- Your name and address
- VIN (vehicle identification number) OR make, model, and year of vehicle
- Vehicle location (must be in excess of 50 miles from your primary residence)
- Phone number where the cardholder can be reached
Membership Card
Your permanent Assist24 membership card is very important and should be kept with you at all times. It contains the toll-free number to call should you require assistance.
Membership Guidelines
Important information. Please read thoroughly.
As a member of Assist24, you are entitled to certain services and benefits which are set forth in their entirety in this guide, subject to the guidelines and limitations of this "Membership Guidelines" section.
This program is offered by and/or provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming, where services are offered by and/ or provided through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.
The following provisions apply to your membership:
- Whenever we refer to "we," "us," "our" and "CCMC" we refer to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc.
- This is a complimentary membership. You will not be required to pay any sum in addition to the amounts specified in the Membership Benefit Guide, membership card, or application for any of the services thus specified. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
- Your membership begins on the date of your receipt of notice from the credit card company of the activation of this complimentary membership and your membership will continue on a monthto-month basis while your credit card account is active or until notice is provided to you that the program is ending (with any notice provided at least thirty (30) days in advance of the change).
- You may cancel coverage at any time by giving written notice to Cross Country. As these benefits are complimentary, you will not be entitled to a refund upon cancellation. CCMC will not alter the terms of these benefits without first providing you with thirty (30) days notice.
- In the event of fraud, CCMC reserves the right to cancel your membership upon ten days written notice to you, effective at the end of the month.
- Services and benefits are available in the 50 states of the United States of America and the District of Columbia (but excluding its territories and possessions) and Canada.
- Roadside assistance, towing and lockout services and benefits are rendered as "emergency services" and are available only when the vehicle(s) covered is unable to proceed safely under its own power, either on the member's premises (garage or driveway) or any normally traveled, paved public street, highway or parking area.
- Frequency Limits - Service will only be provided for one disablement for the same cause during any consecutive 7-day period. Only one tow or other service per disablement will be provided. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/routine maintenance.
- Roadside assistance and towing services are limited to a combined four (4) service incidents per membership year (the twelve month period from the date on which you received this complimentary membership). If more than the above number of service incidents occur during a membership year, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the member, at the time service is rendered and these charges are not reimbursable.
- Please make sure to remove all personal items of value from your vehicle prior to any tows or overnight storage. The service providers and service facilities used by Assist24 are independent contractors and are not the agents or employees of CCMC. Claims for damage to the property or injury to person(s) must be filed against the service provider or facility.
- Theft reward (for residents of Arkansas, Montana, North Carolina, Oklahoma and Wisconsin): you, your relatives or law enforcement officials cannot receive the reward. The actual amount of the reward and person or persons entitled thereto shall be solely as determined in the judgment of CCMC.
Type of Vehicles Covered:
Your membership was designed with your passenger car or light truck in mind. CCMC offers full Emergency Road Service, Emergency Towing and Wrecker Service and Emergency Lockout Service for (i) self-propelled, four-wheel vehicles designed, licensed, and used for private on-road transportation and (ii) trucks designed, licensed and used for on-road transportation, with a carrying capacity of up to 2,000 pounds, subject to the exclusions described in these membership guidelines.
Reimbursement In Certain Circumstances:
When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own service provider (a service provider is defined as an established commercial garage, service station or other repair facility), you must first call CCMC and receive an authorization number. For reimbursement (up to $50 per occurrence) send us your original (not a photocopy) pre-printed itemized receipt (including name, address, and telephone number of the service provider), your authorization number, your name, address, and a description detailing the emergency services provided and amount of the service charges.
For reimbursement claims: All claims must be mailed to Assist24 Plan, Claims Department, P.O. Box 9145, Medford, MA 02155 within thirty (30) days of the disablement or occurrence, accompanied by the bill and verification records requested previously. Claims received after that time period may not be honored and are subject to the full discretion of CCMC. Private citizen's assistance is not reimbursable.
Non-Covered Items:
- All parts, labor, and supplies provided while at an auto repair shop or service station (except those covered under the key replacement benefit) or towing to another location from the original location to accommodate the driver.
- Service for taxicabs, tractors, boats, rental vehicles, commercial vehicles, dune buggies, ATVs, RVs, trucks or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked or impounded vehicles or any vehicles in tow.
- Any and all fines or ambulance charges.
- Rental of towing equipment.
- Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
- Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
- Shoveling snow from around a vehicle.
- Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
- Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, etc.
- Expenses incurred by you that are not specifically listed in this Guide.
Specific State Provisions:
The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time.
Arkansas, Montana, North Carolina, Oklahoma and Wisconsin Residents: You are eligible for two additional benefits: Theft Service and Trip Routing Service. For theft coverage, CCMC will pay up to a $250 reward for information leading to the arrest and conviction of anyone stealing your vehicle. A Theft Reward decal will be provided upon request (see below). For trip routing service, CCMC will provide you with a detailed trip routing and map package for your travel needs at no cost to you. To receive these benefits, send a self-addressed, stamped envelope to Assist24, P.O. Box 9105, Medford, MA 02155, Attention: Theft and Map Benefit Services. Please identify in your request whether you are seeking theft coverage or maps. Terms and conditions of the theft benefit will be sent to you with the theft decal. For your customized trip routing package, complete and return the trip routing request card. Please allow three to four weeks for delivery.
Maryland Residents:
In Maryland, the program is offered by Cross Country Motor Club, Inc., with a home office at 400 River's Edge Drive, Medford MA 02155 (telephone number 1-866-359-5402). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone. New York Residents: Under New York law, reimbursement for costs incurred by the member must be at the discretion of the motor club. CCMC intends to use its reasonable discretion in the review of requests for reimbursement by New York residents. Additionally, under New York law, the provision of lockout services is not available through a motor club program.
New York
Under New York law, reimbursement for costs incurred by the member must be at the discretion of the motor club. CCMC intends to use its reasonable discretion in the review of requests for reimbursement by New York residents. Additionally, under New York law, the provision of lockout services is not available through a motor club program.
Nevada and Oklahoma, and Wyoming Residents:
Under state law, if a member has paid actual consideration and the membership is cancelled, the member will receive a pro rata refund, without any deductions.
Utah Residents:
Under Utah law, these benefits may only be cancelled by CCMC upon 30 days' written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by CCMC, or (iii) a substantial breach of your contractual duties, conditions or warranties. The foregoing notification periods do not apply if the membership has been in effect for less than 60 days when the written notice of cancellation is mailed or delivered.
With respect to reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.
Wisconsin Residents:
Under Wisconsin law, these benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to CCMC. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin's insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:
Office of the Commissioner of Insurance
Complaints Section
P.O. Box 7873
Madison, WI 53707-7873
or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country's address in the state of Wisconsin is 3815 North Brookfield Road, Suite 104, Brookfield, WI 530451973. With respect to reimbursement requests, the submission of your claim for reimbursement should be made as soon as reasonably possible. Failure to give CCMC notice within the 30 days will not invalidate or reduce your claim unless CCMC is prejudiced by the failure to receive such notice. Under state law, CCMC may not cancel the membership due to excessive usage of the program by a member.
Wyoming Residents:
This plan is on file with the
Wyoming Insurance Department effective 4/2010.
Click here to print the ID card below and place in your wallet or glove box in case of roadside emergencies.
Arkansas, Montana, North Carolina, Oklahoma and Wisconsin Residents Only:
To receive your trip routing materials, please click here to print the form below.
Complete the form, place in an envelope and mail to:
Assist24, P.O. Box 9105, Medford, MA 02155, Attention Map Benefit Services. (please allow 3 to 4 weeks delivery)
Form AST24 |