Roadside Assistance

Since 1992, Cross Country has been delivering roadside assistance services to property and casualty insurers and their policyholders. Today, we are fortunate to work with many CSI (Customer Satisfaction Index)-driven insurance clients, and through our commitment to innovation we have achieved a dominant share of the insurance market.

Roadside Assistance programs from Cross Country Automotive Services offer property and casualty insurers the opportunity to:

• Measurably improve CSI-damaging reimbursement programs
• Acquire new customers through promotional tools using the high perceived value of roadside assistance
• Retain existing customers – we have significant experience in moving policyholder retention from a percentage in the high 80’s to the high 90’s
• Increase positive interactions with your customers – roadside events give you a natural opportunity to reach out to your customers, increase CSI, and sell additional products and services
• Utilize the data that results from roadside events to learn more about your customers

Through a fine-tuned approach and a thorough understanding of your challenges, Cross Country provides programs that:

• Won’t detract from an auto insurer’s core competency
• Can be executed quickly and efficiently
• Offer policyholders a high value benefit at a fraction of the market price, reducing price dependency for the insurer
• Provide customers our leading safety and security services while on the road, 24 hours per day, 365 days per year

Cross Country offers a variety of features and benefits to help you create a customized, private-label program, including:

• Road service and repair assistance
• Towing services
• Safety and security services
• Reimbursement for food, lodging or transportation,
• Trip routing and map services
• Convenient concierge services, including travel assistance, hotel reservations and urgent message relay

Contact Cross Country now to learn more about how we can assist you with increasing customer retention and acquisition.